Frequently Asked Questions
Everything you need to know about SUPERUS products, materials, customization and project cooperation.
How Can We Help You?
Find answers to frequently asked questions about our products, customization solutions and overseas projects.
Whole House FAQs
50 questions
46What is your MOQ, and can I mix products in one container?
MOQ depends on SKU count, finish and hardware, and is normally planned around container volume rather than a fixed unit number. Mixing doors, cabinets and wall panels in one container is encouraged and is usually the most efficient way to enter a new market. Send us your product mix and we will propose a loading plan that minimises your landed cost.
Pending fact review
47Do you offer OEM, private label and custom packaging?
Yes. We produce under your brand with private-label cartons, printed manuals, branded labels and, where required, branded hardware packs. OEM follows your drawings and specifications; ODM lets you start from our existing platform and adapt dimensions, finish and hardware. Both begin with a sample approval, and the approved specification is frozen for repeat orders.
Pending fact review
48Can you provide CAD, BIM files and cutting lists for our design team?
Yes. We issue DWG and PDF shop drawings, panel cutting lists with edge-banding details, hardware schedules, and 3D files for coordination on request. Providing these early lets your architect check clashes with services — plumbing, electrical, HVAC — before anything is manufactured, which is the cheapest possible place to find a problem.
Pending fact review
49Do you have a dealer or distributor programme?
Yes. The programme includes wholesale pricing tiers, a showroom sample package, marketing and catalogue assets, technical training for your sales and installation teams, and lead protection in your territory. We look for partners with local installation capability and showroom presence, because custom products sell best when the client can see and touch the construction.
Pending fact review
50What certifications and test reports can you provide?
We provide [ISO 9001], formaldehyde emission test reports (E0 / ENF / CARB P2 / F4 star), fire-rating certificates where applicable, [FSC / PEFC] chain-of-custody on request, and third-party inspection reports from [SGS / Intertek / TÜV]. Certificates are matched to your destination market, because the requirement differs between North America, the EU, Japan and the Gulf.
Pending fact review
Still Have Questions?
Our overseas business team is ready to help with product details, customization options and project requirements.
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