よくある質問 / Whole House / B6 Packaging, Shipping & Installation
FAQ No. 93

What if a panel arrives damaged or a part is missing?

Photograph the carton and the panel, note it on the delivery receipt, and send both to us with the carton number. We identify the item from the packing list and ship a replacement on the next available shipment, or from stock where urgency requires. For project orders we recommend including a small spare-parts allowance in the original container.

Pending fact review

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