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Everything you need to know about SUPERUS products, materials, customization and project cooperation.
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Find answers to frequently asked questions about our products, customization solutions and overseas projects.
All FAQs
100 questions
46How do I clean and maintain painted or veneered wooden doors?
Wipe with a soft, slightly damp cloth and a mild pH-neutral cleaner, then dry immediately. Avoid abrasive pads, solvent cleaners and excess water, especially on edges and around the lock. Check and lightly lubricate hinges once a year, and tighten hinge screws if the door starts to drop. Re-coating is rarely needed for factory-finished doors in normal residential use.
Pending fact review
47My wooden door is sticking or will not close properly — how do I fix it?
Seasonal sticking is usually moisture movement: in humid months the leaf swells, in heated winters the frame moves. First check the hinge screws are tight and the reveals are even. If binding is along the latch edge, a light sanding and re-sealing of that edge usually solves it. Persistent sticking means either humidity control or an underlying frame issue, and both should be addressed before trimming.
Pending fact review
48How do I repair scratches, dents or chipped edges on a door?
Light surface scratches on painted or lacquered doors can usually be treated with a matching touch-up pen or a fine polish. Deeper chips should be filled, sanded and re-sealed — on veneer, use a matching filler stick and a thin topcoat to keep the repair invisible. Always seal any exposed edge immediately; an unsealed chip is where moisture enters and swelling starts.
Pending fact review
49What warranty do you offer on interior doors?
We provide a [X]-year warranty against manufacturing defects in materials and workmanship, covering delamination, joint failure and finish defects under normal indoor use. It excludes damage from water immersion, structural movement of the building, and incorrect installation or storage. Claims are handled against photos and, where needed, a sample return, with replacement parts shipped from stock.
Pending fact review
50Can I order replacement parts — seals, hinges, panels — years later?
Yes. We keep specifications on file for every order, so replacement leaves, seals, hinges and matching finish panels can be produced later even after a product line changes. For dealers and project clients we recommend ordering a small spare-parts allowance with the original shipment, which is far cheaper than shipping a single item later.
Pending fact review
51What does whole-home customization actually include?
Whole-home customization means every fixed wooden element is designed and produced to one scheme for one home: interior doors, kitchen cabinets, wardrobes, bathroom vanities, entry and storage cabinets, TV and feature walls, and wall panelling. Because all of it comes from one production run, colour, veneer grain and hardware match across rooms — the main reason clients choose a single supplier over buying room by room.
Pending fact review
52Can doors, cabinets and wall panels all be made in one matching design?
Yes, and this is our core advantage. A single order can cover doors, kitchen, wardrobes, wall panels and skirting in the same veneer, colour and hardware family. Matching across categories is extremely hard when items are sourced separately — veneer batches, dye lots and paint formulations all vary. One supplier means one sample approval and one consistent result on site.
Pending fact review
53What is the full process from first measurement to final installation?
The standard sequence is: requirement brief → site measurement or review of your drawings → layout proposal and 3D renderings → material and hardware selection → quotation → shop drawings and approval → production → quality inspection → export packing → shipping → installation. Most delays come from late changes after approval, so we freeze the specification in writing before production begins.
Pending fact review
54Can you work from my architect’s drawings and floor plans?
Yes — that is the fastest route. Send DWG or PDF floor plans, elevations, and the room schedule, and we will produce cabinet layouts, shop drawings and a quotation against them. If you only have a hand-drawn sketch or a real-estate floor plan, we can still work from it, though one site survey will be needed before production to confirm dimensions.
Pending fact review
55Do you provide 3D renderings and shop drawings before production?
Yes. Every project includes layout drawings, 3D visualisations for client approval, and detailed shop drawings with panel dimensions, drilling positions and hardware locations. Production only starts after you sign off. This is the single most effective way to prevent the classic custom-furniture problem: a cabinet that looks right in the showroom but does not fit the room.
Pending fact review
56How long does a whole-house customization project take from start to finish?
Design and approval typically take [1–3] weeks depending on how quickly drawings are confirmed. Production is usually [30–45] days after final approval, and sea freight adds [transit days] to your port. In practice the total is often [8–14] weeks door to door, and the biggest variable is not the factory — it is how fast the design is signed off.
Pending fact review
57Can you work with my local contractor or installer?
Yes. Most overseas projects are installed by a local team using our numbered parts, assembly drawings and installation manuals. For larger projects we provide remote technical support during installation and can arrange [supervision / on-site technician] where volume justifies it. Clear carton labelling — by room and unit — is what makes local installation run smoothly.
Pending fact review
58Do you sell directly to homeowners overseas, or only through partners?
Both. Homeowners and villa clients can order directly, with design handled remotely and installation by a local fitter. We also work with dealers, contractors and developers under a partner programme with wholesale pricing, sample support and marketing materials. Tell us which route fits you and we will start from the appropriate process and price level.
Pending fact review
59What cabinet types do you manufacture?
We produce wardrobes and walk-in closets, kitchen cabinets (base, wall, tall and island units), bathroom vanities, entry and shoe cabinets, TV and feature wall units, bookcases, laundry and utility storage, and under-stair solutions. All are made to your dimensions and finished in the same material family as your doors and wall panels.
Pending fact review
60What is the standard wardrobe depth and the best internal layout?
A wardrobe carcass is normally 600 mm deep, which clears a coat hanger on a standard rail; where space is tight, 550 mm works with a front-to-back rail, and 450–500 mm suits sliding-door units. Internally, plan in zones: long-hang for coats and dresses, double-hang for shirts, shelves for knitwear, and drawers at waist height for small items. Design around what you actually own, not a catalog photo.
Pending fact review
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