Foire aux questions

Wipe with a soft, slightly damp cloth and a mild pH-neutral cleaner, then dry immediately. Avoid abrasive pads, solvent cleaners and excess water, especially on edges and around the lock. Check and lightly lubricate hinges once a year, and tighten hinge screws if the door starts to drop. Re-coating is rarely needed for factory-finished doors in normal residential use.

Pending fact review

Seasonal sticking is usually moisture movement: in humid months the leaf swells, in heated winters the frame moves. First check the hinge screws are tight and the reveals are even. If binding is along the latch edge, a light sanding and re-sealing of that edge usually solves it. Persistent sticking means either humidity control or an underlying frame issue, and both should be addressed before trimming.

Pending fact review

Light surface scratches on painted or lacquered doors can usually be treated with a matching touch-up pen or a fine polish. Deeper chips should be filled, sanded and re-sealed — on veneer, use a matching filler stick and a thin topcoat to keep the repair invisible. Always seal any exposed edge immediately; an unsealed chip is where moisture enters and swelling starts.

Pending fact review

We provide a [X]-year warranty against manufacturing defects in materials and workmanship, covering delamination, joint failure and finish defects under normal indoor use. It excludes damage from water immersion, structural movement of the building, and incorrect installation or storage. Claims are handled against photos and, where needed, a sample return, with replacement parts shipped from stock.

Pending fact review

Yes. We keep specifications on file for every order, so replacement leaves, seals, hinges and matching finish panels can be produced later even after a product line changes. For dealers and project clients we recommend ordering a small spare-parts allowance with the original shipment, which is far cheaper than shipping a single item later.

Pending fact review

Whole-home customization means every fixed wooden element is designed and produced to one scheme for one home: interior doors, kitchen cabinets, wardrobes, bathroom vanities, entry and storage cabinets, TV and feature walls, and wall panelling. Because all of it comes from one production run, colour, veneer grain and hardware match across rooms — the main reason clients choose a single supplier over buying room by room.

Pending fact review

Yes, and this is our core advantage. A single order can cover doors, kitchen, wardrobes, wall panels and skirting in the same veneer, colour and hardware family. Matching across categories is extremely hard when items are sourced separately — veneer batches, dye lots and paint formulations all vary. One supplier means one sample approval and one consistent result on site.

Pending fact review

The standard sequence is: requirement brief → site measurement or review of your drawings → layout proposal and 3D renderings → material and hardware selection → quotation → shop drawings and approval → production → quality inspection → export packing → shipping → installation. Most delays come from late changes after approval, so we freeze the specification in writing before production begins.

Pending fact review

Yes — that is the fastest route. Send DWG or PDF floor plans, elevations, and the room schedule, and we will produce cabinet layouts, shop drawings and a quotation against them. If you only have a hand-drawn sketch or a real-estate floor plan, we can still work from it, though one site survey will be needed before production to confirm dimensions.

Pending fact review

Yes. Every project includes layout drawings, 3D visualisations for client approval, and detailed shop drawings with panel dimensions, drilling positions and hardware locations. Production only starts after you sign off. This is the single most effective way to prevent the classic custom-furniture problem: a cabinet that looks right in the showroom but does not fit the room.

Pending fact review

Design and approval typically take [1–3] weeks depending on how quickly drawings are confirmed. Production is usually [30–45] days after final approval, and sea freight adds [transit days] to your port. In practice the total is often [8–14] weeks door to door, and the biggest variable is not the factory — it is how fast the design is signed off.

Pending fact review

Yes. Most overseas projects are installed by a local team using our numbered parts, assembly drawings and installation manuals. For larger projects we provide remote technical support during installation and can arrange [supervision / on-site technician] where volume justifies it. Clear carton labelling — by room and unit — is what makes local installation run smoothly.

Pending fact review

Both. Homeowners and villa clients can order directly, with design handled remotely and installation by a local fitter. We also work with dealers, contractors and developers under a partner programme with wholesale pricing, sample support and marketing materials. Tell us which route fits you and we will start from the appropriate process and price level.

Pending fact review

We produce wardrobes and walk-in closets, kitchen cabinets (base, wall, tall and island units), bathroom vanities, entry and shoe cabinets, TV and feature wall units, bookcases, laundry and utility storage, and under-stair solutions. All are made to your dimensions and finished in the same material family as your doors and wall panels.

Pending fact review

A wardrobe carcass is normally 600 mm deep, which clears a coat hanger on a standard rail; where space is tight, 550 mm works with a front-to-back rail, and 450–500 mm suits sliding-door units. Internally, plan in zones: long-hang for coats and dresses, double-hang for shirts, shelves for knitwear, and drawers at waist height for small items. Design around what you actually own, not a catalog photo.

Pending fact review